Privacy Policy

Last updated: December 10, 2025

Dunno Services Inc. (“we”, “us”, “our”) operates this online store to supply IT hardware and related services to commercial and public-sector customers across Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our store, request information, or complete a transaction.

By accessing this website or providing your information, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process orders, support customers, and meet business, legal, and procurement obligations.

1.1 Contact & Identity Information

  • Name
  • Company / organization
  • Email address
  • Phone number
  • Billing and shipping address

1.2 Order & Payment Information

  • Items viewed, added to cart, or purchased
  • Shipping and delivery details
  • Payment method (processed by payment partners — we do not store full credit card numbers)
  • Purchase orders, procurement references, warranty registration details

1.3 Communications

  • Emails or messages sent to us
  • Information provided when requesting quotes, support, or availability

1.4 Device & Usage Information

Collected automatically by our website platform and analytics tools:

  • IP address
  • Browser and device details
  • Access times and pages viewed
  • Cookies necessary for security, performance, and checkout

We do not use cross-merchant behavioral tracking technologies.

2. How We Use Personal Information

2.1 Order Fulfillment

  • Process orders and payments
  • Provide quotes and confirm availability
  • Arrange shipping and delivery
  • Register warranties and support returns

2.2 Customer Support

  • Respond to inquiries
  • Assist with part matching, OEM requirements, and compatibility
  • Support public-sector purchasing workflows (e.g., POs, compliance statements)

2.3 Security & Fraud Prevention

  • Verify identity and prevent fraudulent transactions
  • Maintain platform integrity
  • Monitor for suspicious activity related to checkout or accounts

2.4 Limited Analytics & Advertising

We may use limited analytics or advertising tags (such as Google Analytics or Google Ads) to:

  • Measure website performance
  • Improve store functionality
  • Evaluate advertising effectiveness

These tools do not sell personal information and are not used to build third-party profiles.

2.5 Legal & Administrative

  • Maintain records for audit, tax, and compliance requirements
  • Respond to lawful requests from public authorities
  • Enforce our policies and contractual obligations

3. How We Disclose Information

We share personal information only when required to operate our business or meet legal obligations.

3.1 Service Providers

We share necessary information with:

  • Our ecommerce hosting and payment processing providers (e.g., WooCommerce, payment gateways)
  • Authorized distributors and OEM partners (order fulfillment, warranty support)
  • Couriers and logistics providers
  • Email or customer communication tools used for transactional messages

3.2 Legal Requirements

  • Law enforcement
  • Tax authorities
  • Courts or regulatory agencies

3.3 Business Operations

In limited cases, information may be shared for:

  • Audits
  • Insurance purposes
  • A lawful business transfer (e.g., merger)

We do not sell, rent, or trade personal information.

5. Cookies & Tracking Technologies

We use essential cookies for:

  • Secure checkout
  • Session management
  • Basic analytics

We may use non-invasive analytics or advertising tags (e.g., Google Analytics or Google Ads) solely to measure performance or advertising effectiveness.

We do not use:

  • Cross-merchant behavioral profiling
  • Data broker integrations
  • Advertising networks that sell or resell personal information

6. Retention & Security

We retain personal information only as long as necessary to:

  • Fulfill purchases
  • Provide warranty and support
  • Meet accounting and legal obligations

We use commercially reasonable security measures.
However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the information we hold
  • Correct inaccuracies
  • Request deletion (subject to legal retention requirements)
  • Withdraw consent for marketing communications

To exercise any rights, contact us at privacy@dunnoservicesinc.com.

Marketing emails always include an unsubscribe option.

8. Public-Sector & Institutional Buyers

For government, educational, or institutional customers, we apply additional measures:

  • Procurement documentation is used only for fulfillment
  • PO details are stored securely
  • Information is never sold or disclosed outside essential service providers
  • Warranty and support records are handled professionally and confidentially

9. External Links

Our store may link to manufacturer or distributor websites.
We are not responsible for the privacy or security practices of external sites.

10. Children’s Information

This website is not intended for individuals under the age of majority.
We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last Updated” date reflects the most recent revision.

12. Contact Us

Dunno Services Inc.
Email: privacy@dunnoservicesinc.com
Address: 1515 Highfield Crescent Southeast, 203, 37, Calgary, AB, T2G 5M4, CA